With it powered up, press the reset button on the stick+ itself. Fixing Non Working Buttons of Any Remote Control: Remote control buttons have a conductive thin layer beneath. My remote control will only turn the TV and main reciever on and off, and will only control volume. My previous Insignia TV, a 19-inch model NS-19E720A12 (which I still have), has the control buttons on the right-hand side of the display, looking at it from the front. There's only a power/input button (how the fuck does that even work) and a small black circular button. The power button works on both the console and the remote. Voila! So when roku is bouncing start pressing the pairing button in the battery compartment of the remote. The only thing that I can do is turn the power to the tv off and on. #2. Learn how to troubleshoot remote control buttons that don't work. (I started the TV with the remote because the power button was the only working button on the remote) #3. Hold down the "Back" and "Play/pause" buttons on the remote to start the pairing process. The buttons on the remote do not work. If you are having issues with your remote from the Toshiba smart TV with fire tv edition then follow these steps. Welcome to Community@ Insignia™! I figured the remote wasn't working. The red power light doesn't turn off like it … No other functions work from the remote, can't change channels, get the guide, etc. Change the batteries and switch your Smartphone camera on. The suggestions put forth in the previous post detail only how to use the power button to power on/off the TV, not how to gain access to the local buttons for menus, volume, etc. It's worked fine for years. I have a Insignia TV Model NS-19E310A13. When you highlight the input, and push the enter/ok/select button in the middle of the arrows, it should select that and change over. Does the TV allow you to highlight all the inputs or only the ones the tv sees signal coming in from? As a result, although the batteries are full and you apply great pressures on the button they do not … The tv's red standby light is on so i know it has power but when I press the power button on the remote or the TV nothing happens. Keep holding the buttons down until you get a message on the TV that it is connecting/pairing with the remote. I have wireless receivers on other TV's that are working. When it come out rebooting it will have to paired to remote again. Start the TV. Regards, Jon Insignia™ Support I've looked everywhere. Recently it stopped responding to the remote. And THAT doesn't work either. Have you changed the batteries? Thanks, I changed remote batteries, and reset the receiver, but it didn't help. As time goes by this layer may get damaged because of friction and loose conductivity. I have a similar problem. Please help. I bought an official replacement, the NS-RMTSAM17. Sorry but it sounds like stick+ needs to be factory reset. 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